Delivery & Returns

Your parcel will be despatched within 1 working day unless otherwise stated.

Should you prefer to make additional arrangements with your parcel, please contact our team directly prior to placing your order.

We may be unable to administer any changes or refunds to the shipping options once production has started.

Whilst USPS & FedEx remains our reliable carrier of choice, there may be circumstances which impact their ability to deliver which results in delayed delivery. We kindly request our customers allow up to 5 working days on top of the maximum delivery time before stating your parcel as lost. 

We are committed to supplying the very best customer service and will ensure each case is reviewed and brought to a satisfactory resolution. 

At Attach A Tag we endeavour to produce high-quality goods alongside top-class customer service. If a product is found to be faulty, damaged or the text is misprinted you must report and return this to us within 21 days. We will happily replace the original order and promptly ship this to you. We are unable to offer changes to the name on the original order.

We regret that we are unable to offer refunds or exchanges on any personalised* items should they be found fit for purpose.

Should the situation require photographic evidence for us to fully investigate an issue we reserve the right to refuse returns or refunds should this evidence not be provided on request. 

Replacements and refunds are only provided by the team at the discretion of the management team. Staff are unable to offer any such promises. 

Please contact the team via e-mail with your query and include your order reference and pictures where applicable. We will promptly advise on the best corrective action. 

No returns or refunds will be processed immediately via phone, but we promise swift action to any mail sent to us.

*Please note that we print the tags with the text exactly as it is entered by you, the customer. We therefore recommend that you enter and proofread these details carefully. We cannot be responsible for re-printing an order which has been submitted incorrectly.

All orders are despatched the next working day. Therefore, if you do not receive your order within the correct time frame this should be reported to us within 21 days of the despatch date. We will endeavour to track/trace the parcel for you. We will remake and resend items that have proven to be lost in transit.

If you notice an error with your order, please report it to us immediately. Any errors made by Attach A Tag should be reported within 21 days of receipt of the order. We will remake and resend the correct order as quickly as possible.

Any situation which has exceeded the aforementioned notice period will be dealt with on a case by case basis. The team at Attach A Tag are here to ensure you are satisfied with your product and will help where possible. It is however the responsibility of you, the customer, to ensure reasonable cause for the delay and provide evidence and support to the team on request.

Attach A Tag are not at liberty to replace, credit or reship products past this notice period.

Any amendments or additions to an order and must be made on the same day the order is placed. If we are unavailable, please ensure you e-mail [email protected] without delay.

We are unfortunately unable to offer changes or cancellations on orders posted to us. Please contact the team to discuss any extenuating circumstances.

Our parcels are sent via USPS & FedEx unless otherwise stated. Please allow extra time for parcels being sent to Hawaii & Alaska.