Delivery & Returns

UK Delivery Policy 

Delivery charges are based on the weight and are outlined below:

Delivery Location
Order Value
2-3 day Confirmed Delivery*
1-2 day Confirmed Delivery**
United Kingdom

Orders Under £25

Orders Over £25

Orders £100+






All delivery charges noted above are INCLUSIVE of VAT.

Your parcel will be despatched within 1 working day unless otherwise stated. 

International Delivery Policy

The majority of products available to purchase via our website are exportable. 

Please be aware your country may charge import duty over which we have no control. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. 

Additionally, please note that when ordering from Attach a Tag you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

International delivery fees will depend on your location and purchase cost. Delivery fees will be worked out when you checkout

Returns Policy

At Attach A Tag we endeavour to produce high quality goods alongside top class customer service. If however a product is found to be faulty, damaged or the text is misprinted you must report and return this to us within 21 days. We will happily replace the original order you placed and promptly ship this to you. We are unable to offer changes to the name on the original order.

We regret that we are unable to offer refunds or exchanges on any personalised items, or for the dislike of your colour choice. Every order we process is done on a custom basis.

Please contact the team via e-mail with your query and include your order number and pictures if applicable. We will then advise on the best corrective action. 

*Please be advised that we print the tags with the text exactly as it is entered by you, the customer. We therefore recommend that you enter and proof read these details carefully. We will not be responsible for re-printing an order you have entered or sent incorrectly.

Not Received or Incorrect Orders

All orders are despatched next working day. Therefore, any orders not received should be reported to us within 21 days of the despatch date. We will endeavour to track/trace the parcel for you. We will remake and resend items that have been lost in transit.

If you notice an error with your order, please report it to us immediately. Any errors made by Attach A Tag should be reported within 21 days of receipt of the order. We will remake and resend the correct order as quickly as possible.

*Please be advised that we print the tags with the text exactly as it is entered by you, the customer. We therefore recommend that you enter and proof read these details carefully.

Any situation which has exceeded the aforementioned notice period will be dealt with on a case by case basis. The team at Attach A Tag are here to ensure you are satisfied with your product and will help where possible. It is however the responsibility of you, the customer, to ensure reasonable cause for the delay and provide evidence and support to the team on request.

Attach A Tag are not at liberty to replace, credit or reship products past this notice period.

Changing your Order

Any amendments or additions to an order must be made on the same day the order is placed. If we are unavailable, please ensure you e-mail without delay.  

We are unfortunately unable to offer changes or cancellations on orders posted to us. Please contact the team to discuss any extenuating circumstances.

Postcode Exclusions

Our UK parcels are sent via Royal Mail unless otherwise stated. Parcels being sent to the following postcode groups are excluded from Royal Mail's services and may incur additional cost.

GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, ZE2-ZE3 postcodes

BT, GY, HS, IM, JE, KW, PA60-75, PA78, PH30, PH41-44, ZE2 & ZE3 postcodes

*Royal Mail Tracked 24® Aim to deliver the next working day. We allow 1 - 2 days from shipping before the parcel is deemed lost and replacements actioned. 

**Royal Mail Tracked 48® Aim to deliver within 2 working days. We allow 2 - 3 days from shipping date before the parcel is deemed lost and replacements actioned.